Dealing With Difficult Conversations

16 October 2018

There’s a very good chance we’ve all had to deal with a difficult, awkward or downright embarrassing conversation at some point! So what makes one conversation more difficult than another? Why do some of us squirm while others seem to be able to plough on regardless?

In this practical and interactive session, Ginette unpacked the elements of a difficult conversation and helped us to understand what and how we can influence and change things for the better (and our own comfort!).

We walked away with:

  • an understanding of the core elements of a difficult conversation
  • which of those elements specifically apply to you
  • how you can influence them before, during and after a conversation
  • how to approach, hold and walk away from a conversation feeling great about it – even if the subject matter is ‘tricky’
  • and our own copy of the PEACEOUT framework to use in the future!

From the event:

“Ginette is such a great presenter = honest, easy to discuss topics with and share feedback”

“Very interesting to listen and also great getting involved”

“PEACEOUT framework is new to me. Really clever and useful tool!”

“Don’t put off coming to a session because they are fab and add massive value to my day to day!”

“Very helpful for my day by day situations – so much better prepared”

“I was looking for something different to Susan Scott’s Fierce Conversation, so it’s made me think differently”

“Great tips on how to approach and stay engaged in difficult situations. The anchor was a very useful tool”

“I think listening on how other people analyse the stages on the sheet was very insightful and have learnt a few golden nuggets to use”

“Walking away more confident to face more difficult conversations”

“Great session, thank you. Some great discussions with the ladies on my table which really helped too”

“Great to meet new people and have a focus on the communication – not worrying about ‘giving a pitch’ but rather having relevant, informative discussions in a relaxed environment”

“Really valuable personal development in a friendly and open environment”


  • You scored this event as:

out of 5!

Ginette Tessier

Ginette is a freelance trainer who provides face to face training in management and communication skills and online training in how to deliver effective and engaging virtual training! She is the inventor of the ‘PEACEOUT’ framework, which she uses to help people understand how to Deal with Difficult Conversations.
Date:                           Tuesday 16 October, 6.30-8.30pm

Venue:                         Woodpecker Cafe, Queen’s Park Pavilion, Queen’s Park, Bournemouth

Event Cost:                  £16 (includes drinks and light refreshments)

Please note that the booking fee covers the cost of organising the event which includes light refreshments and a finger buffet, plus small donation to a charity that supports women.

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Payment on the door:  Many times we need to ensure that we have numbers of attendees and names before the event begins (for catering / training / location security).  In exceptional circumstances we may accept payment on the door, but this is by prior arrangement and agreement only!
Cancellation/refunds: we completely understand how sometimes things come up at the last minute!  Although we will do our best to accommodate your inability to attend after booking/payment, we ask that you please let us know as soon as possible either by email or phone (we always provide a phone number in the joining instructions sent on the day).  However, please bear in mind that refunds can only be made if you cancel before the day of the event:
  • Before the day: refund or payment put towards future event
  • On the day: payment put towards future event
  • No show without notice: no refunds or future event reservation – you lose your money – sorry!


Marie, Kelly and Ginette

The Aspiring Women Dorset Team